Improving Customer Service A list of customer service articles by John T. Self. http://www.sideroad.com/cs/

CRM-Forum News, articles and a message board. http://www.crm-forum.com/

What Ever Happened to Customer Service Article giving customer service advice geared towards online entrepreneurs. http://www.howtoadvice.com/CustomerService/

eCustomerServiceWorld Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs. http://www.eCustomerServiceWorld.com

ECCS Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools. http://www.eccs.uk.com

CRM Event Resource featuring weekly updated news and event schedules. http://www.crm-event.com/

CRM2day Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. http://www.crm2day.com/

Customer Service Viewpoints Forum Where management challenges and issues affecting customer service are discussed. http://www.easytraining.com/csforumlisting.htm

CRMDirectory.com News, products, and tutorials for those interested in customer relationship management (CRM). http://www.crmdirectory.com

CRM Best Practice Tool Comprehensive toolset to support best practices in customer relationship management http://www.crm-strategy.net

ePresence, Inc. Internet based solutions for businesses to improve customer relations. (Nasdaq: EPRE). http://www.epresence.com/