The WOW! Awards Stories of UK customer service award winners. http://www.thewowawards.com/

Outsourcing CRM Case studies and best practices focused on customer relationship management. http://www.outsourcing-crm.com

Customer Service Group Resource for customer service, call center and helpdesk professionals. http://www.customerservicegroup.com

CRM Daily CRM news and information. http://crm-daily.newsfactor.com/

Craig Speaks Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. http://www.craigspeaks.com/