Practical Solutions Inc. Offers a comprehensive software package for service industry companies. http://www.theServiceSolution.com

Chordiant Software Business process automation and customer service applications. Includes products, services, and clients. http://www.chordiant.com/home.html

Blue Pumpkin Software Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers http://www.blue-pumpkin.com/

Primus eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction. http://www.primus.com/default.asp

Davox Corporation Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries. http://www.davox.com/

Precision Developer of help desk solutions. http://www.pcaonline.com/

Novavox - International Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing. http://www.novavox.com/

Advanced Feedback Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis. http://www.activefeedback.com/af/

eAssist Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel. http://www.eassist.com/

GWI Software Customer service software provider for businesses. http://www.gwi.com/

Charter Continuum Customer relationship management with software for handling customer feedback ensuring customer retention. http://www.charter-uk.com

Vuechat Web-based customer service solution with webcam video. http://www.vuechat.com

Kanisa Inc. Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site. http://www.kanisa.com/

Qualté Hosted helpdesk and live-chat solutions for small/medium sized companies. http://www.qualte.com

SupportSentry SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. http://www.supportsentry.com/

FrontRange Solutions Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform. http://www.frontrange.com.au/

Knowledge Base Multi-user system enhances self-service customer support, help desk operations, and document management applications. http://www.knowledgebase.net

Aestiva Web-based solutions including help tickets, knowledge base, contact management, and email management. http://www.aestiva.com

ScandiaCom Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities. http://www.scandiacom.com

Ulysses CRM Developer of service-centric customer relationship management and facilities management software packages for small and medium companies. http://www.qms-software.com