Society Of Consumer Affairs Professionals As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations. http://www.socap.org/

AFSM International World Wide Association of Field Service Managers. Dedicated to furthering the knowledge, understanding and career development of executives, managers and professionals in the services and support industry. http://www.afsmi.org

International Customer Service Association ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. http://www.icsa.com/

Help Desk Institute Help Desk Institute (HDI) provides targeted information about the help desk and customer support industry. http://www.helpdeskinst.com/

Customer Database Measurement Benchmarking Association CDMBA helps customer database management professionals identify the best business practices and compare operating performance. http://cdmba.org

Juniper Research Research, analysis and reporting of telecommunications technologies, markets and issues. Providers of research reports, consultancy and free white papers. http://www.juniperresearch.com/