Gemini Affinitas UK-based company offering the Gemini helpdesk and support services for the call center environment. http://www.geminisoftware.co.uk/

Nortak Software Offers CallBase, a line of call center software products and services. http://www.nortak.com/

Q-Max Develops and sells call center management software. http://www.q-max.co.uk

Touchstar Software Call center software for telemarketing, routing, computer telephony, predictive dialing, and automatic dialing. http://www.touchstarsoftware.com/

Platinum Technology Ltd Layout for a fully integrated call center who require customer and inventory management. http://www.platinum-technology.co.uk

Blue Flag Technologies Ltd Provides customer relationship management solutions. Include helpdesk, call center, and complaints management. http://www.blueflag.co.uk/

Call Center Management Provides a call center strategic-management guide, service level agreement template, transition plan, benchmarking audit kit, best practice presentation, and quick reference guide. http://www.call-center-management.com

Organizing A Call Center Service Desk An introductory presentation and review of organizational issues relating to the call center service desk. http://www.induction.to/call-center/

Outsourcing The Call Center A discussion of issues relating to the outsourcing and functioning of a call center. http://www.bizzworld.net/outsourcing.htm

The ITIL Call Center Presentation A presentation covering the management of call center help desks using the ITIL methodology. http://www.help-desk-world.com/ccpresent.htm

Help Desk Software Guide Help desk software articles regarding types of software, implementation, best practices, buyer's guides, and 'things to avoid'. http://www.help-desk-software-guide.com